Those are two problems that are common to Sony Bravia televisions, but there are other issues that usually happen with LCD TVs in general. Here are some troubleshooting tips that you can follow in case you encounter some issues with your Sony LCD TV or any other brand of TV for that matter. View and Download SONY BRAVIA troubleshooting manual online. BRAVIA TV pdf manual download.
Our Sony KDL 75W850C has had frequent software error reports and blackouts since Sony sent a software update last week. Has anybody else had similar problems or can they suggest patches. The problem seems to be largely in the Android app operating system. We get frequent messages saying one system or another has stopped functioning and are given the choice essentially to approve this malfunction and move along. It's confusing to me and distressing to my TV-addicted wife. The set is too big and costly to throw out and Sony hasn't helped so far.
As you’ll know if you read my article last week, the recently rolled out Dolby Vision update to high-end Sony TVs has turned out be more of a nightmare than the dream come true Sony fans had hoped for.
The thing is, contrary to all expectations - including, it seems, Sony’s! - the update only allows Dolby Vision to play from streamed sources such as Netflix. It does not support Dolby Vision playback over HDMI or USB. Which means, remarkably, no support for Dolby Vision from key high-quality external devices such as the Apple TV 4K and Oppo’s much-loved 4K Blu-ray players.
I’ve been in touch with all the main affected parties (Dolby, Apple, Sony and Oppo), and have now received some official comment from the last two of these brands to go with the unofficial information I included in my previous story.
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As you’ll know if you read my article last week, the recently rolled out Dolby Vision update to high-end Sony TVs has turned out be more of a nightmare than the dream come true Sony fans had hoped for.
The thing is, contrary to all expectations - including, it seems, Sony’s! - the update only allows Dolby Vision to play from streamed sources such as Netflix. It does not support Dolby Vision playback over HDMI or USB. Which means, remarkably, no support for Dolby Vision from key high-quality external devices such as the Apple TV 4K and Oppo’s much-loved 4K Blu-ray players.
I’ve been in touch with all the main affected parties (Dolby, Apple, Sony and Oppo), and have now received some official comment from the last two of these brands to go with the unofficial information I included in my previous story.
The amazing Sony XBR-65Z9D can (in the US) now handle Dolby Vision video. Just not over HDMI...
Photo: Sony
Here, first, is Sony’s official line, as provided by both Sony’s European and American wings (though oddly Sony UK refused to comment on the grounds that the update hasn’t yet rolled out there!).
“In January 2018, Sony will release a software update enabling Dolby Vision on select TV models (U.S. model series: Z9D, A1E, X930E, X940E). After the Sony TV receives the software update, devices with Dolby Vision playback (such as streaming media players and UHD Blu-Ray players) that are connected to the Sony TV by HDMI will also require a software update to support Dolby Vision playback through the device. For more information on the timing of a software update for your device, please contact the player device manufacturer.”
Note that the European press release differs slightly from the US one in that it states that the update won’t roll out there until February now. Which isn’t exactly a surprise given the issues surrounding the firmware’s US release.
The official statement essentially confirms what a Sony contact told me last week. Namely that there is no way of fixing the issue inside Sony’s TVs; it’s going to depend on the makers of the external source devices to ‘unlock’ the new Sony TV Dolby Vision capabilities.
In other words, your Sony TV’s Dolby Vision support is in the hands of various third-party companies, all of whom will be working to their own time scales and some of whom, you can’t help but worry, may not even feel particularly bothered about taking the time to implement a Dolby Vision ‘profile’ that only Sony Dolby Vision TVs appear to need.
Dolby Vision on 4K Blu-rays is particularly good. So hopefully owners of current high-end Sony TVs will one day be able to experience it!
Photo: Dolby
My Sony contact from last week states that Sony had been assured ahead of launching the firmware that all external devices had already received the necessary firmware update, but this is patently not the case. In fact, as we’ll see in a moment, the response from Oppo suggests that the companies who make the external equipment were either completely unaware that such a ‘Sony- specific’ update was necessary or else were only at the very start of looking at how to implement it.
We can only speculate as to who it was who told Sony there shouldn’t be any issues with its DV update and external equipment, but the suspicion has to be that it was Dolby. It’s hard to believe Sony just taking the word of anyone else on such a key bit of information. Dolby, incidentally, has yet to respond to my repeated requests for further information.
In any case, though, it seems pretty amazing that Sony would just have assumed everything would work rather than just connecting an Apple TV 4K and Oppo 4K Blu-ray player to an upgraded Sony TV, just to double check all was well.
The fact that this situation has arisen also raises intriguing questions as to why Sony’s TVs appear to be some kind of ‘special case’ where Dolby Vision is concerned. From what I gather, the update to the source equipment is designed to take some of the processing burdens away from the TVs, suggesting that Sony’s 2017 models and the 2016 Z9D aren’t as innately geared up for Dolby Vision as models from, say, LG and Vizio. (Though I’m not suggesting the resulting pictures when they finally arrived won’t look as good.)
The Oppo UDP-203 can play Dolby Vision UHD Blu-ray discs. Just not, currently, into Sony TVs.
Sony Tv Software Update Problems December 2017
Photo: Oppo
If Dolby has managed to create a ‘lighter’ Dolby Vision update for TVs that shares the workload more with DV sources, then you can’t help but wonder if other currently non-Dolby Vision TVs might also potentially be able to receive DV firmware updates in the future if their manufacturers decide to pay the necessary licence fee.
Finally, let’s turn to Oppo’s succinct but fortunately promising response: “OPPO is working with Dolby and [chip maker] MTK to overcome this issue. We do not have a timescale as to when we will have a fix, but it is a priority.”
So the good news here is that Oppo is clearly committed to delivering the necessary update to make its 4K Blu-ray players compatible with Sony’s DV TVs. The bad news is that it’s a collaborative process that appears to still be in its relatively early stages, with no ‘end date’ in sight.
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I’ll keep chasing all the concerned parties - especially Apple and Dolby - and will report back again if any of them share anything interesting.
Sony Bravia Tv Update Problems
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